Frequently Asked Questions
Here are the answers to your frequently asked questions, if there is some thing missing, you can simply contact us here.
I HAVE SEVERAL PETS, DOES IT COST THE SAME FOR MULTIPLE PETS ?
Members can register up to 6 pets under one membership
CAN I CANCEL THE SERVICE ?
You can cancel at any time
I’M HAVING TROUBLE CONNECTING TO A VET WHAT CAN I DO?
Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets are helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.
THE VIDEO IS BLURRY, HOW DO I GET A CLEARER IMAGE?
Video chatting requires a faster phone processor and good WiFi or Cell Data connection. Iphone 4 or greater or Samsung 4 or greater work well with FaceTime. Some older models just don’t have the processor speed to make it work correctly. If you are experiencing difficulty it is most likely your connection. We encourage you to ensure you have an adequate connection and an updated phone for best results when using Pet Vet Hotline.
ARE THERE ANY EXTRA COSTS IF I USE THE APP OUTSIDE OF THE INITIAL FEE ?
No, once you have selected your payment option there are no additional fees.
HOW MUCH DOES IT COST?
We offer two different memberships:
$12.95 per month Hotline membership with unlimited 24/7 Veterinarian access
$19.95 per month Premium membership with unlimited 24/7 Veterinarian access and Emergency Vet Protection coverage
CAN WE USE THIS ANYWHERE IN THE WORLD?
Yes, our app is accessible worldwide as long as you have Cell or WiFi access with a minimum bandwidth speed of 1.25mb up and down.
ARE YOUR VETS LICENSED?
All of our Vets are licensed with at least 5 years of experience.