Guidelines

Pet Care 24/7

Guidelines

Membership Guidelines

  • 14 day mandatory waiting period from the time of sign-up before the funds become available for use
  • Available to 1 of the 6 domestic pets, registered by pet parents
  • Funds are available only if full or monthly continuous payments are made for the duration of the membership period
  • When a Life threatening emergency happens before the end of your yearly membership, then funds covering the rest of the membership fee will be deducted from the total Emergency Vet invoice at the time of payment to the Emergency Vet Clinic
  • Funds are paid directly to the Emergency Clinic by EVPM Administration once the final invoice from the clinic is received and verified
  • All Life threatening emergencies have to be evaluated and referred by one of our qualified Vets through our App only
  • After assessment, pet parents have 4 hours to find medical emergency care as recommended by our veterinarian team
  • Funds will not be released and available to clinics after the 4 hours have expired from the time of the emergency call or text
  • The Emergency Vet Protection Membership only pays for the initial emergency care. All other follow up care is at the expense of the pet parents. Clients can not access any funds if the pet has been admitted prior to contacting one of our vets
  • It is the pet parent's responsibility to contact one of our vets prior to visiting an emergency/vet clinic to get an assessment and referral for their pet. A mandatory video call or uploading a video of your pet for proper assessment is required before our vets can recommend the fund activation
  • Waiting for medical care can result in an unnecessary emergency for your pet and we do not support medical negligence
  • Our senior Vet and EVPM administration reserve the right to review all cases that are activated and can deny the funds if the guidelines and protocols are not met
  • Funds up to a value of $3,000 can be approved for a life threatening emergency
  • You may be required to provide proof of ownership of your pet
  • It is the discretion of our qualified vets to recommend the activation of the Emergency Vet Protection Membership It is the pet parent's responsibility to ensure that all guidelines are followed in order to be approved by the EVPM admin team for payout at the time of the emergency
  • Texting is not sufficient to reach a decision if it is a Life threatening emergency
  • EVPM is not transferable to other parties and their pets
  • Funds are restricted to a one-time pay-out regardless of the amount but up to $3,000
  • Funds are not paid out if the monthly payments are disrupted
  • Funds are not transferable to the Pet Parent(s)
  • Funds are only paid to a registered vet clinic or Emergency Vet Clinic at the time of the emergency
  • We require a copy of the Emergency Vet Bill via emailed or text
  • We pay for any immediate Life threatening emergency vet service required up to $3,000
  • You will not qualify for EVPM funds if our Vets have previously recommended a visit to your vet clinic and you failed to comply
  • EVPM does not pay emergency funds when the pet emergency is due to pet parent’s negligence
  • EVPM does not cover emergencies associated with breeding or pregnancy issues